Privacy policy

The controller of your personal data is:

• Company name: [PENDIENTE-RAZON-SOCIAL]
• Tax ID (NIF / CIF): [PENDIENTE-NIF]
• Address: [PENDIENTE-DOMICILIO]
• Email: info@fidemap.com
• Data Protection Officer (DPO): [PENDIENTE-DPD]

We may process the following categories of personal data based on your interaction with us:

• Identification data: name, surname, Tax ID, company name.
• Contact data: email address, phone number, postal address.
• Billing data: bank account, payment history.
• Usage data: information about how you interact with our services.
• Technical data: IP address, device type, browser, cookies.

We process your personal data for the following purposes:

• Manage your demo request or commercial information.
• Provide you with the contracted services and manage your account.
• Bill and collect payments for the services.
• Respond to queries, suggestions or complaints.
• Send commercial communications about similar products and services, unless you object.
• Comply with applicable legal obligations.
• Improve the quality of our services through statistical analysis.

The legal grounds for processing your data are:

• Performance of a contract or pre-contractual measures (Art. 6.1.b GDPR).
• Compliance with legal obligations (Art. 6.1.c GDPR).
• Consent of the data subject for specific purposes (Art. 6.1.a GDPR).
• Legitimate interest for sending communications to existing customers and for service improvement (Art. 6.1.f GDPR).

We will retain your data for as long as necessary to fulfill the purpose for which it was collected, and subsequently for the applicable legal periods (in particular, 6 years for accounting and tax purposes, and the limitation periods for legal actions).

Your data may be disclosed to:

• Public authorities when there is a legal obligation.
• Banking entities for the management of collections and payments.
• Service providers acting as data processors (hosting, email, payment gateways, analytics tools), always with the safeguards required by the GDPR.

Some of our providers may be located outside the European Economic Area. In such cases, we ensure that adequate safeguards are in place (Standard Contractual Clauses of the European Commission, adequacy decisions, etc.) to protect your data.

You have the following rights regarding the processing of your personal data:

• Access: know what data we process about you.
• Rectification: correct inaccurate or incomplete data.
• Erasure: request the deletion of your data when it is no longer necessary.
• Restriction: request that we restrict processing in certain cases.
• Portability: receive your data in a structured, commonly used format.
• Objection: object to the processing on grounds relating to your particular situation.
• Withdraw the consent given at any time, without retroactive effect.

You can exercise your rights by sending an email to info@fidemap.com clearly indicating the right you wish to exercise and, where appropriate, attaching a copy of a document that proves your identity.

If you believe that the processing does not comply with the regulations, you can file a complaint with the Spanish Data Protection Agency (www.aepd.es).

We apply appropriate technical and organizational measures to guarantee a level of security appropriate to the risk of the processing, including encryption, access control and backups.

We may update this Privacy Policy to reflect legal or operational changes. We will inform you of significant changes through the usual channels.